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FAQ's


Bakery Locations

What are your store hours? 

Del Mar Location M-Th: 10am-9pm F-Sat: 10am - 10pm Sun: 10am-9pm

UTC, La Jolla Location M-Th: 10am-9pm F-Sat: 10am - 10pm Sun: 10am-9pm

 

Where are your stores located? 

Del Mar Highlands Towncenter - located next to Handles and Jimbo’s

12843 El Camino Real, Suite 107 San Diego, CA 92130

 

Westfield UTC Mall - located next to Blue Bottle Coffee and Pacific Catch

4577 La Jolla Village Drive, Suite 1211 San Diego, CA 92122

 

Snapdragon Stadium 

113 Mobile Cart; Luxury Suites

2101 Stadium Way San Diego, CA 92108

 

Cookie Information
What cookie options do you have? 

We have 7 signature cookies and we rotate 2 seasonal cookies each month. You can find our cookie menu here.


Cookie Care Instructions

Batch & Box cookies are best stored in an airtight container at room temperature for one week. For the best cookie experience, we recommend freezing any cookies that will not be eaten immediately. When ready to enjoy, reheat the cookies in an oven at 350 degrees for approximately 5 minutes or until crispy on the outside and warm gooey in the middle.


What Ingredients are in your cookies? 

We pride ourselves on using high-quality, real ingredients. Every ingredient we use is something you would use at home, and NO chemicals or preservatives are added to our cookies. Please email help@batchandbox.com for information on the ingredients of our rotating seasonal cookies.


The Classic: Flour, milk chocolate chips, semi-sweet chocolate chips, butter, brown sugar, cane sugar, eggs, salt, vanilla extract, baking soda, baking powder


The Doodle: Flour, butter, cinnamon chips, cane sugar, eggs, salt, vanilla extract, baking soda, baking powder


The Oaty Chip: Flour, semi-sweet chocolate chips, oats, butter, brown sugar, cane sugar, eggs, salt, vanilla extract, baking soda, baking powder


The Gentleman: Flour, semi-sweet chocolate chips, butter, brown sugar, cocoa powder, cane sugar, eggs, salt, vanilla extract, baking soda, baking powder

 

The Cocoa PB: Flour, peanut butter chips, butter, brown sugar, cocoa powder, cane sugar, eggs, salt, vanilla extract, baking soda, baking powder

 

The Sugar: Flour, butter, sugar, eggs, vanilla, vegetable oil, sour cream, half and half, baking powder, baking soda, salt

 

The PB Mama: flour, peanut butter, butter, peanut butter chips, sugar, eggs, salt, vanilla extract, baking soda, baking powder, half and half

 

The Pink Lady: flour, white chocolate chips, butter, sugar, eggs, strawberries, half and half, vanilla extract, baking soda, baking powder, salt

 

The Gluten-Friendly Classic: Gluten-free flour, almond flour, oat flour, milk chocolate chips, semi-sweet chocolate chips, butter, sugar, eggs, salt, vanilla extract, baking powder, baking soda, xanthan gum


Allergen Information

Batch & Box cookies may contain eggs, dairy, peanuts, tree nuts, wheat, and/or soy. Batch & Box cookies are made by hand using shared equipment that processes these allergens. Please know that we are not an allergy-free bakery.


What size are your cookies? 

Every Batch & Box cookie is approximately 4oz. We make our cookies in small batches by hand every day, so we are unable to change the size of our cookies. Our cookies are the perfect size to share, we recommend getting a half-dozen or dozen box and cutting them in fourths to share and try them all.

What is the price of a box of cookies?

Half-Dozen cookies start at $22.50

One Dozen cookies start at $45

Nationwide Shipping
Shipping & Handling

We try our best to keep shipping and handling costs as low as possible. Currently, we charge $6 for handling, which includes all of the packaging materials. Shipping costs vary by location. All boxes are shipped from San Diego, CA. 


How do you ship cookies?

Cookies are baked the day that they ship. Each cookie is individually wrapped and sealed, then placed in the box with padded shipping material. Every order is shipped using 2-day shipping to ensure maximum freshness.


Can I order in advance?

Yes! At checkout, you will be prompted to choose a date. Please note that once the package is in the carriers hands, we are unable to guarantee a delivery date.


Do you accept returns?

Due to the nature of our cookies, we are unable to accept returns. If there is an issue with your order, please email help@batchandbox.com and we will do our best to get the issue sorted.

Everything Else
Franchising 

We are not a franchise at this time. Please check back periodically to see if that has changed.


How do I apply for a job at Batch & Box

You can find all of our open positions here 


Does Batch & Box have a loyalty program? 

Yes, we do! You can find out more information here 


Does Batch & Box have an email newsletter?

Yes, we do! You can sign up to receive exclusive information and promotions here 


Does Batch & Box have coupons or discounts? 

To receive information regarding discounts, promotions, or coupons, please signup for our email newsletter here and be sure to follow us on Instagram 

Does Batch & Box cater? 

Yes! You can find more information here 


Does Batch & Box offer Corporate Gifting?

Yes! You can find more information on corporate gifts here 

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